Terms of Service

Overview

These terms govern your use of ShuttlEclipse's services, including web design, development, and monthly care plans. By hiring us or using our client portal, you agree to these terms. ShuttlEclipse is a business based in Tyler, TX.

Services

ShuttlEclipse provides custom website design and development, along with optional monthly care plans that include hosting, maintenance, and update support. The specific scope of each engagement is defined during onboarding through our intake process.

We reserve the right to decline any project at our discretion.

Payment

Project fees

All project work is billed in two installments:

• 50% deposit — due before work begins. This secures your spot and covers initial design and development work.
• 50% balance — due before your site goes live.

Payments are processed through Stripe. You will receive an invoice through the client portal.

Monthly care plans

Care plan fees are billed monthly and automatically renewed. You may cancel at any time; cancellation takes effect at the end of the current billing period and your service continues through that date.

Refunds

The deposit is non-refundable once active design or development work has begun. If you cancel before work starts, we will issue a full refund. Balance payments are not refundable after your site has launched. If you have concerns about the work, contact us — we will make it right.

Client responsibilities

A successful project requires your participation. You agree to:

• Provide accurate and complete information during onboarding
• Supply any required content, images, branding, or materials in a timely manner
• Respond to questions and review requests within a reasonable time
• Provide final approval before your site launches

Delays caused by missing content or slow feedback may affect your project timeline. We are not responsible for timeline slippage due to client-side delays.

Revisions

Each project includes a defined round of revisions as agreed during onboarding. Requests that fall outside the original scope — significant additions, structural changes, or new features — may be quoted as separate work.

Ownership and intellectual property

Upon receipt of full payment, you own the final website and all custom code created specifically for your project. You are responsible for ensuring you have the rights to any content, images, or materials you provide to us.

Third-party components — such as open-source libraries, fonts, or stock assets — remain subject to their respective licenses. We will inform you of any such dependencies.

We reserve the right to display completed work in our portfolio unless you request otherwise in writing.

Confidentiality

We treat your business information as confidential. We will not share your project details, financials, or proprietary information with outside parties, except as required to deliver our services (e.g., your hosting provider).

Limitation of liability

ShuttlEclipse is not liable for indirect, incidental, or consequential damages, including lost revenue, lost data, or business interruption. Our total liability for any claim is limited to the amount you paid us in the three months preceding the claim.

We do not guarantee specific business outcomes such as increased traffic, leads, or revenue from your website.

Acceptable use

You agree not to use any website we build to host illegal content, conduct fraud, send unsolicited communications, or violate any applicable law. We may terminate services immediately if these conditions are violated.

Termination

Either party may terminate the relationship with reasonable written notice. If you terminate mid-project, you owe payment for all work completed up to the termination date, including the full deposit if work has begun. We will deliver all completed work to you upon settlement.

Governing law

These terms are governed by the laws of the State of Texas. Any disputes will be resolved in the courts of Smith County, Texas.

Changes

We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

Questions

If you have questions about these terms, reach us through the contact page.